Returns We want you to be happy with your original artwork. If you are not satisfied, you may request a return within 14 days of delivery.
To be eligible for a return:
Return Shipping The customer is responsible for all return shipping costs. We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for items lost or damaged during return transit.
Refunds Once we receive and inspect the returned artwork, we will notify you of the approval or rejection of your refund.
If approved, a refund will be issued to your original payment method within 5–10 business days. Shipping charges (if any were paid) are non-refundable.
Damaged or Defective Items If your artwork arrives damaged, please refer to our Shipping Policy. Contact the carrier directly with your tracking number to file a claim. We are not responsible for damage that occurs during transit after the package has been handed over to the carrier.
Non-Returnable Items Custom or personalized artwork is not eligible for return or refund unless it arrives damaged or is significantly not as described.
Contact To start a return or if you have questions, please contact us and include your order number. You can always contact us for any return question at jeff@voeltnerstudios.com.